Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für ProSoft Support erstellen.
Anfrage einreichen
Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"b7931355fa1efababf3ed00c94d269d5bfd6a715_lout","branding":{"id":"67","key":"pss","name":"ProSoft Support","portalBaseUrl":"/servicedesk/customer/portal/67"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ebde21e0-06fd-48d3-901b-e97279357c63/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWU0MTgxNC05MmIxLTQxOTEtODY5Zi0yMGJhYTk2NmNlOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmViZGUyMWUwLTA2ZmQtNDhkMy05MDFiLWU5NzI3OTM1N2M2MyI6WyJyZWFkIl19LCJleHAiOjE3Nzk4ODA1MTUsIm5iZiI6MTc3OTg3OTkxNX0.VaQ9O1_5f4v4HM4Ml7t0_-C_L_UVHYXJJg6yzM3TykE&client=71e41814-92b1-4191-869f-20baa966ce9b&mode=fit","logoId":"ebde21e0-06fd-48d3-901b-e97279357c63","isLogoAvailable":true,"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"Deutsch (Deutschland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"Englisch (Vereinigte Staaten)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#ff9800","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWU0MTgxNC05MmIxLTQxOTEtODY5Zi0yMGJhYTk2NmNlOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3Nzk4ODA1MTUsIm5iZiI6MTc3OTg3OTkxNX0.xDxlEm6Sjlt1gLHqLOq78KxQFiCX5skzta9D8yVTlAY&client=71e41814-92b1-4191-869f-20baa966ce9b&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"67","key":"pss","projectId":10066,"serviceDeskId":67,"name":"ProSoft Support","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für ProSoft Support erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/67","reqTypes":[{"id":"199","name":"Anfrage einreichen","descriptionHtml":"","callToAction":"Anfrage einreichen","introHtml":"","icon":10676,"iconUrl":"https://help.support.prosoft.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","groups":[133],"key":""},{"id":"138","name":"Anfrage per E-Mail","descriptionHtml":"","callToAction":"Anfrage per E-Mail","introHtml":"<p>Anfrage von Ihrem E-Mail-Support-Kanal erhalten.</p>","icon":10527,"iconUrl":"https://help.support.prosoft.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"364","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://help.support.prosoft.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"166","name":"Manuell geöffnet","descriptionHtml":"","callToAction":"Manuell geöffnet","introHtml":"<p>Hilfe für allgemeine IT-Probleme und Antworten auf Fragen erhalten</p>","icon":10512,"iconUrl":"https://help.support.prosoft.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":133,"name":"Allgemeine Anfragen"}],"orderMapping":{"133":[199,140],"137":[140],"136":[140]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":67,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PSS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWU0MTgxNC05MmIxLTQxOTEtODY5Zi0yMGJhYTk2NmNlOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05MTQ5MTYzNDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5ODgxMTE1LCJuYmYiOjE3Nzk4Nzk5MTUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.b8sons2P80Roe6FcKeVmEnpejbsCc5yxrmHrZ92P5JA","targetCollection":"upload-user-collection--914916347","endpointUrl":"https://api.media.atlassian.com","clientId":"71e41814-92b1-4191-869f-20baa966ce9b","tokenDurationInMins":20}},"reqCreate":{"id":199,"projectId":10066,"issueType":{"id":"10003","name":"[System] Service request"},"form":{"name":"Anfrage einreichen","descriptionHtml":"","callToAction":"Anfrage einreichen","intro":"","instructions":"","icon":10676,"iconUrl":"https://help.support.prosoft.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10676","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Zusammenfassung","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"Bitte beschreiben Sie Ihr Problem so detailliert wie möglich. Ein Mitglied unseres Supportteams wird umgehend antworten.","descriptionHtml":"<p>Bitte beschreiben Sie Ihr Problem so detailliert wie möglich. Ein Mitglied unseres Supportteams wird umgehend antworten.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10258","fieldConfigId":"10429","label":"Lizenznummer / Lizenzinfo","description":"Diese Information ist für das Erstellen eines Tickets erforderlich. Wenn Sie noch mit einer Demo arbeiten, dann geben Sie hier bitte DEMO ein.","descriptionHtml":"<p>Diese Information ist für das Erstellen eines Tickets erforderlich. Wenn Sie noch mit einer Demo arbeiten, dann geben Sie hier bitte DEMO ein.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10257","fieldConfigId":"10428","label":"Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multicheckboxes","fieldId":"customfield_10323","fieldConfigId":"10490","label":"Wartungsvertrag","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10152","label":"Wählen Sie diese Option, wenn Sie einen Wartungsvertrag mit uns abgeschlossen haben.","selected":false,"children":[]}]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/67/create/199","requestValidateBaseUrl":"/servicedesk/customer/portal/67/validate/199","calendarParams":{"firstDay":1,"date":"2026-05-27T13:05:15+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MWU0MTgxNC05MmIxLTQxOTEtODY5Zi0yMGJhYTk2NmNlOWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS05MTQ5MTYzNDciOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5ODgxMTE1LCJuYmYiOjE3Nzk4Nzk5MTUsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.b8sons2P80Roe6FcKeVmEnpejbsCc5yxrmHrZ92P5JA","targetCollection":"upload-user-collection--914916347","endpointUrl":"https://api.media.atlassian.com","clientId":"71e41814-92b1-4191-869f-20baa966ce9b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=67&location=header&xdm_e=https%3A%2F%2Fhelp.support.prosoft.de&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiMzQyNTc1M2RhMTc2YmFjOWQ4ODg3YTdjNDAyZTExMjBiZjdmNjU4OTRiYzkzOWUzMmEzYTk0Y2ZkYzk1MmZmIiwiaXNzIjoiMTU1YzY1NzQtYWI4MS0zNGQ4LTk2ZWEtMjU1ZDY0Y2IxMDhiIiwiY29udGV4dCI6e30sImV4cCI6MTc3OTg4MDgxNSwiaWF0IjoxNzc5ODc5OTE1fQ.7sJMHVeH8VnlSpuXx9XY5Nvgb1EJaycpFlOOMKJMZr4\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjE1NWM2NTc0LWFiODEtMzRkOC05NmVhLTI1NWQ2NGNiMTA4YiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJuYXYiOnsiaXNOZXdOYXZpZ2F0aW9uIjp0cnVlfSwidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvcHJvZC5zdXBwb3J0LnByb3NvZnQuZGUiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL2hlbHAuc3VwcG9ydC5wcm9zb2Z0LmRlIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJQU1MiLCJpZCI6IjEwMDY2In19fSwiZXhwIjoxNzc5ODgwODE1LCJpYXQiOjE3Nzk4Nzk5MTV9.maBgNDdGYuPHFnw8f0hHFW6EGm5PI3CSKhTBWRdNUc0\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://prod.support.prosoft.de\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://help.support.prosoft.de\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PSS\\\",\\\"id\\\":\\\"10066\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PSS\\\",\\\"project.id\\\":\\\"10066\\\",\\\"servicedesk.serviceDeskId\\\":\\\"67\\\",\\\"servicedesk.requestTypeId\\\":\\\"199\\\"}\",\n \"timeZone\":\"Europe/Berlin\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://help.support.prosoft.de\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}